Shipping policy

Last updated July 29, 2025

Shipping Range

Countries: We currently ship within the United Kingdom. We cannot ship to PO boxes, military bases or diplomatic locations.
Future Expansion: Expansion to other shipping areas is being considered.

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: 5pm GMT.
Weekend Orders: Orders placed on weekends are processed the next business day.

Estimated Delivery Time: 4-7 business days.
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transport issues.
Total Delivery Time: It will take a total of 5-9 business days to receive your order.

Reliable Courier Services: We typically ship via Parcelforce, Royal Mail, DHL or Evri but other couriers may be used.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track Here.
Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us.

Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@shopsavvyx.com.
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Returns: Returns are accepted within 30 days of the delivery date.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Shopsavvyx will cover the return shipping costs.
Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
Exchanges: We do not accept exchanges.

No Restocking Fee: Shopsavvyx does not charge a restocking fee for any returns.

For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

Store Name: Shopsavvyx

Email: help@shopsavvyx.com

Phone: +442045772571

Address: 11 Fremont Street, London, England, E9 7NQ, United Kingdom

Company name: PINK DOT LTD

Company number: 10957936

Customer support: Available Mon-Fri from 9am - 5pm GMT

Contact Form: Contact Page